Symantec Endpoint Protection Small Business Journal (10 Users)
- Integrated advanced threat prevention and desktop firewall to protect proactively against unknown threats.
- Simple-to-use interface and automated updates on latest antivirus definitions with minimal maintenance.
- Set up in less than 20 minute with built-in wizards.
- Does not slow down your daily applications or effect your employee productivities.
- Save time and effort with pre-configured settings, notifications, and automatic summary reports.
Symantec Endpoint Protection Small Business Journal delivers enterprise-class antivirus and malware protection that is optimized for small business computing environments and meets your unique security needs.
Rating: 
(out of reviews)
BitDefender Antivirus 2010 – 1-PC/1-Year
- BitDefender Antivirus 2010 provides advanced proactive protection against viruses, spyware, phishing attacks and identity theft, without slowing down your PC
- Confidently download, share and open files from friends, family, co-workers–and even whole strangers
- Protect your identity: shop, bank, listen and watch, privately and securely
- Guard your conversations with top-of-the line encryption
- Get fine-tuned performance from your computer
This software includes anti-virus, anti-spyware, and anti-phising capabilities. Performs hourly updates and network management; encrypts IM conversations. Compatible with Windows 7.
Rating: 
(out of 3 reviews)
symantec review
I am by the 2009 version (with two years updates) which I know is essentially the same. I would not hold again for a couple of reason:
1. We are a small office with about 10 users. I have had to refomat 2 computers due to infections. Yes, the users should have been more precise but that is why you hold an antivirus product. Bitdefender did not stop the infections and may possibly not clean the computers. Have used Norton in the past and unfortunately it blocked some software we use and slowed down machines.
2. On 3 computers the antivirus software stopped working. After hours searching on their website I found fixes. Why weren’t these fixes downloaded involuntarily? Why don’t they make it simple to find?
On the plus side the product appears to have small footprint. Computers don’t appear to slow down when it is installed. Even scans don’t seem to slow down the computer.
I bought this software to replace kaspersky just after getting a windows 7 laptop. At the time kaspersky was not windows 7 ready and Bitdefender was. All lab reports on Bitdefenders were excellent and it seemed to have a very excellent feature set. AV lab tests also showed that it was in the top 5 consequences at the time.
I wish I would have gone another route.
This was a ‘license’ for 3 PCs. As such I installed it on 2 windows 7 laptops and a Windows XP Media Center 2005 desktop.
It does seem to have a excellent feature set but it is not reliable. The software when it’s working seems excellent but it keeps end down or crashing. The icon in the notification tray will turn grey at random, will give an error that it is not responding forcing the PC to need to be rebooted to get it back up and running. This happens constantly on one of my windows 7 laptops and on the xp machine. Also getting this error constantly “vsserv.exe has caused an error and needs to shut down”.
I have opened over 5 tickets with Bitdefender support which has been way not more than standard. The first ticket was closed by them after providing a solution of “run the update”? I was not impressed as another ticket I opened was that the AV classification files would not update. The update would fail to contact the server and the PC would have to be rebooted to make a connection, despite my having a working high speed connection. It would usually be days after before I would notice that it hadn’t updated. So for several days my PC would be running out of date Anti Virus definitions.
This added with the constant crashes left my computer vulnerable. If the AV isn’t running, or it isn’t up to date, how can you trust that your PC is secure?
This was happening on all 3 machines. I’m high and mighty that there is another piece of software on these machines that may be in conflict with Bitdefender. Unknown at this top as their tech support was unable to resolve. Complete uninstall and reinstall of Bitdefender did not resolve the issue. Unsure if the install bits I have are corrupt or not. The install provided by Bitdefender was over an internet connection. They did not provide me with a hard copy (DVD) of the install bits and the downloaded version of the new install file from Bitdefender had the same result.
Working with their support was a lost cause and after a few months of this nonsense I questioned them for a refund.
Their response was “NO”. Even even if you don’t hold software you license it (2 yr license in my case). Their answer was that after 30 days of hold no refunds. So I’m paying for a 2 year license I’m not able to use.
After several emails to their consumer service in regards to the issue. Advising I know longer trusted this attention to protect my pc they still refused to give a refund. I expected (2) phone calls from their tech support wanting to troubleshoot further. Was terrible enough that it had been months into this at this top, and the software wasn’t working, but the tech support who was calling had English so terrible I had difficulty understanding them.
Their final solution given was to have me format my (3) three computers so as to get their software to work. This was not an option.
I have been working in IT for several years and hold over 15 industry certifications in the field. In all my experience in dealing with buggy software this has to be the absolute worse in terms of dealing with the software and its consumer service.
I would not recommend this software to anyone. Not just because of my technical issue but because of how their consumer service and tech support were unwilling to refund my money when they failed to resolve the issue. Reformatting one of the PCs may have been a viable troubleshooting step to try and narrow down what was causing the issue, but a consumer should be able to say no at this top if they choose to and get a refund. There has to be a deciding line as to when enough is enough, and how much one should have to work to get something to function as it should. Their are certain expectations every consumer has when they make a hold from a software vendor. Not only to the quality the software, but the support probable from its vendor as well.
If there was a minus star I would have given one. Seems to be a excellent program when it’s running but its not reliable. Tech support and consumer service way not more than standard.
I’ve since installed another AV/Firewall solution and low and behold. It does not crash. Go map.
I’ve still expected no refund or further correspondences from BitDefender
BitDefender AV 2010 has operational problems as do their other harvest. When they get all the issues ironed out it will probably be a excellent product. But at this moment I have about had enough of it. They are trying to fix numerous problems but it is slow.