My grandparents recently bought me an Acer from Ebay
I have had it since about Christmas (so obviously not very long at all)
While playing around with it I got a “Outlook Security 2012″ virus thing

since had barely anything on the computer (and I really knew nothing about this virus, it was not allowing me to open up internet browsers, let alone anything else) I chose I would try to restore it to its factory settings

it came with a Recovery Disk (well really its a 2 part thing)
I turned the computer off and stuck part 1 in

it started up and brought me to a menu that gave me the choice
to any restore it to a previous image, to factory settings, or to exist

I picked to restore it to its defaulting factory settings

it brought me to a screen that was called Acer eRecovery Management (Restore Partition)
and then it started to restore the computer

on this screen I may possibly see the source (WOP0000104ENTC01.037)
I may possibly see the Destination (Harddisk Partition1)
it showed the Speed (which was usually around 900 mb/m)
and elapsed time.. time left
and current progress..

on the current progress bar
it would continue to go to 33%.. and then it sounded like the computer stopped working (since you may possibly hear the disk working.. it just got silent)
then it would come up with an ERROR after a while of doing that ..
it would go to 33% .. and then restart…. go to 33%.. and restart etc..

I tried to place in the 2nd disk during the 33% .. when it sounded like teh disk inside wasnt working

that did nothing.. it just came up with teh error again…

any help?

Best answer:

Answer by DrDave
Forget the disks. Try pressing alt and F10 during boot. This should open the recovery management tool. Follow the instructions. If it fails, send it in.

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