First of all I am on a different computer then the infected one. Secondly my dad stupidly downloaded this anti spyware soft virus onto our laptop. Even even if you guys will give me virus scanners and removers, the problem is the virus won’t even let us go on the internet, nor go on safe mode, what is the solution for this? I can’t even do system restore, how I can I renistall the whole hard drive?

Best answer:

Answer by Brian
How are you trying to do a system restore? Usually these ‘rogue antivirus programs’ will put “INFECTED” next to the system restore dates in the Start > All Programs > Accessories > System Tools > System Restore menu. Even even if it says ‘Infected’, it’s not. It’s just the virus making you reflect it is. Also, how are you trying to boot into safe mode? You shouldn’t have distress doing this because the option to boot into safe mode should present itself (usually by pressing F8 repeatedly when starting up your computer) before any program files have a chance to load.

Try going to the system restore menu and doing a restore to the most recent date PRIOR to the infection. Even if it says ‘Infected’ or something along those lines, try it, it should work.

Let me know if you need any more help!

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