My wife’s laptop has both the Adware Agent ZO, and Rouge Anti Spyware XP Anti spyware. We have Spyware Doctor on the computer, but every time it quarantines and says to restart the computer, it comes back. It has blocked our system restore, and now somehow has block us from even connecting to the internet.
Any suggestions?
Thanks in advance.
Best answer:
Answer by Trailerpark Pirate
Quick Malware Removal (Free!)
PLAN A
Use TrendMicro’s online scanner: http://housecall.trendmicro.com/
PLAN B (Note) This is a much better plan but it takes longer?
1.Go to Start -> Run -> Type msconfig -> Ok -> Go in BOOT.INI tab and tick both “Safe boot” and to the right of that “Networking” and hit Apply and Close.(It will boot in “Safe with networking mode” Choose Aministrator)
2.While in “Safe with networking mode” download Malwarebytes.
(Free) http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol
(Note)If you already have Malwarebytes installed and it won’t run go in it’s program file and rt click on the red mbam app and rename it mbam.bat then rt click and choose send to-> Desktop (make shortcut) now close out of everything and go to your desk top and use that app to launch M-Bam for now on.
3.Right click on the mbam setup app you downloaded and rename it xxxx then Dbl click on it and install and update it and run a full scan and delete/quarantine all entities it finds and restart if it questions? (Note) If it won’t update use this link to download and install the latest rules: http://www.malwarebytes.org/mbam/database/mbam-rules.exe
4.Go to Start,Run,type msconfig and hit ok.Go in BOOT.INI tab and untick Safe Boot and then go in the Startup tab and (uncheck) all programs (not) needed at startup “Lesser is better in this case” and hit apply,close,restart.Your computer will boot normally and on your desktop a window will popup,check “Don’t show this message”box and hit ok.
(Note)Check here for info’s on startup programs http://www.techspot.com/startup/
(How to video) http://www.youtube.com/watch?v=rbSwtNiBx5A&feature=channel_page
5.Download Superantispyware,install,update,and run a full scan and
delete/quarantine all entities it finds.
(Free) http://download.cnet.com/SuperAntiSpyware-Free-Journal/3000-8022_4-10523889.html?tag=mncol
If you need more battle plans
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Stay Safe Out There (^.^)
Give your answer to this question not more than!
follow the instructions listed on this website to fix it. This link contains free virus and spyware removal tools
http://www.averagenerd.com/tech_guides.php?techguides_link=12
it is a fake rogue spyware program that appears with diffrent names of security program. see how to remove
it at http://www.darfuns.com/xp-antivirus2008-removal/
You are infected with spyware if:
* You see too much pop-up advertisements.
* Your browser has toolbars that you haven’t installed.
* Your homepage has changed (and you can’t exchange it back).
* Other settings have changed without your permission.
* Your computer is slow.
To get rid of spyware and keep your computer clean you can use an antispyware or even more.
You can download a antispyware software. There are 10 excellent anti-spywares.
here is the reviews: http://top5antispywarereviews.com/
You can download one and scan your system.
All are safe and can be trusted.