I was on the internet, I clicked on a link when all of a sudden my screen freezes. Afterwards my wallpaper turns black and says “microsoft security center had detected spyware/adware infection! It is fervently recommended that you use special antispyware tools to prevent data loss.”
I can’t exchange the wallpaper, but besides that everything else seems normal.
Best answer:
Answer by Dell tech
(2) If you have not already scanned your comp with spybot do that now .Update it and then run it so it gets rid of all the spyware and trojans
(3a) Do an online virus scan to check if you still have any other viruses in your computer. And let us know if the online virus scan still finds any virus or spyware .
Give your answer to this question not more than!
I have never seen Microsoft tell me about a spyware infection. I would bet that is a pop-up initiated by a piece of spyware. Try two pieces of anti-spyware software. Spybot and Spyware Blaster. Both are free, and as long as you keep them up to date, very effectual. They are the only ones I use and my system is squeaky clean.
There is nothing incorrect with your computer. You have contracted a virus which displays a fake screen and text warnings as well. It is not Microsoft contacting you. I recommend that you run A Squared Free and do a deep scan or even Spybot. It is free as well. Start you computer in a safe mode and download one or both of these.
Download and Update Ewido (now called the AVG Antispyware). Do not run:
http://www.ewido.net/en/download/
Download AdAware SE and update. Do the setup. Do not run:
http://www.filehippo.com/download_ad-aware/
AdAware SE Setup:
1. Select “use custom scanning options” then select “customize”. Make sure the following options are enabled: “scan within archives,” “scan active processes,” “scan registry,” “deep scan registry,” “scan my IE favorites for banned URLs,” “scan my Hosts file.”
2. Select the “tweak” option. Under “scanning engine,” make sure “unload recognized processes and modules during scan” is enabled. Enable “scan registry for all users instead of current users.”
3. Under “cleaning engine” turn on “always try to unload modules…,” “during removal unload explorer and IE if necessary,” “let windows remove files in use at next restart,” and “delete quarantined items after restoring.”
4. Use the “select drives and folders to scan” option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).
TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.
1. Click Start, and then click Control Panel.
2. Click Appearance and Themes, and then click Folder Options.
3. On the View tab, under Hidden files and folders, click “Show hidden files and folders”, and clear(uncheck) the “Hide protected operating system files” check box.
IMPORTANT: Files are hidden by Windows for a very excellent reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Delight turn the protection back on when you have finished cleaning your system.
EMPTY INTERNET EXPLORER BROWSER CACHE:
1. On the Internet Explorer Tools menu, click Internet Options.
2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline make pleased check box in the confirmation dialogue box that appears, click OK. Click OK again.
RESTART IN SAFE MODE:
To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is showing a black screen with white text). When the boot menu appears, use your keyboard arrows to select “Safe Mode.”
Safe Mode can look reasonably hideous. The color may look terrible, and all of your desktop icons will be very large. This is normal.
START THE SCAN WITH YOUR PROGRAM(S). Run both programs consecutivly.
When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.
RESET HIDDEN FILES AND FOLDERS.
The RESTORE POINTS may be infected with the Malware and cannot be used. Delete the ancient one(s) and make a new one.
CLEAR OLD RESTORE POINT(S). HERE’S HOW:
1. Click Start, and then click Control Panel.
2. Click Performance and Maintenance, click System, and then click on the System Restore tab.
3. Select the Turn Off System Restore check box, click Apply, then restart your computer.
4. Return to the System Restore Tab and turn System Restore back on.
TO SET A NEW RESTORE POINT:
1. Click the Start button.
2. Top to Programs, then navigate to Accessories, then System Tools, then click System Restore.
3. Choose Make a restore top, and then click Next.
4. In the Restore top description box, type a name for your restore top, and then click Next.
5. Click OK.
NOTE: If you are by Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type “netsh winsock reset” (no quotes)into the DOS window that appears.
ADDITION INFORMATION ABOUT TROJANS:
There are Trojans that fall into the Smitfraud family. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:
http://www.internetinspiration.co.uk/roguefix.htm
http://siri.urz.free.fr/Fix/SmitfraudFix_En.php
Here are some free tools and ways to get rid of spyware and viruses http://www.basicspywaretips.com/getridofspyware.html
http://siri.urz.free.fr/Fix/SmitfraudFix_En.php just run this tool in safemode and follow on screen directions
http://spywareterminator.com this free tool will remove what ever you have and protect later.excellent luck.
1. Save all your vital files off to dvd or removable hard drive, and remove the media.
2. Download and install Ubuntu Linux 6.06.
3. Copy all your files back to Ubuntu and scan for viruses with ClamAV.
4. Never agonize about this again.
i hope this article can help you.
http://ezinearticles.com/?How-to-Get-Rid-of-Trojan-Horse&id=448044