The spyware ad states the only way to get rid of the problem is to hold their software. I downloaded “Trojan Removal”, “Trojan Killer”, and an anti-spyware from C/Net. But, this did not fix the problem.

Best answer:

Answer by Andrew
Download HiJackThis! from http://download.hijackthis.eu/HJTInstall.exe then upload the log file to http://www.hijackthis.de/en and to http://hjt.networktechs.com/ it should tell you which files you need to get rid of.

Add your own answer in the comments!